has over 25 years of executive business experience in a variety of fields and settings. A masterful Trainer, Coach and Speaker, Sofiah specializes in Customer Service Training and Support, Communications, Professional Development and Motivation for hospitals, public utilities, banks, educational institutions and governmental agencies. She has trained management and staff nationally and internationally, and has assisted hundreds of employees in transforming their personal and professional lives. She has over 10 years of experience in the design, delivery and assessment of training programs and games. She currently holds a Bachelors Degree in Business and is completing her Masters in Training and Development. Sofiah is a member of the American Society of Training and Development, the International Coaching Federation and the International Society for Performance Improvement.